Terms and conditions of cancellation, refund and refunds

Cancellation

Customers can cancel any order made, at no cost to the customer, provided that we send an e-mail to sales@ecoboton.es before we have delivered the order to the transport agency, the time of preparation of an order is two to three days. Once we have delivered the order to the agency, the customer will have to assume the expenses derived from the arrangements with the transport agency.

Returns

In Ecoboton.es we accept returns or changes within 14 calendar days from the day of receipt of the order by the customer. We will refund the price paid for the products, excluding shipping costs.

INSTRUCTIONS:

  1. Pack the items inside the original wrapper. IMPORTANT - The product has to be in perfect condition -
  2. The product return has to be model and size to return, We will not accept partial returns of the same size and model.
  3. Please indicate the order ID number or if you do not find the email address from which you processed the order.
  4. Close the package well and put our attention to BOTIBOTON, we will send the agency to collect the returned genre.
  5. If the cause of the return is our mistake, we will assume the costs of collecting. If the refund is for other reasons other than Botiboton, the collection costs will be discounted from the amount to be returned.
  6. When we receive the goods and check the status of the product, we will process the refund through the same payment method you have used.

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